Measuring Client Satisfaction with Child Welfare Services

Client satisfaction with outsourced IT services: a transaction-cost approach

The quality of outsourced IT services can be traced to attributes of the services such as tangibles, responsiveness, reliability, assurance, and empathy. The relative impact of these attributes on client satisfaction varies across different IT services (applications, data center, EUC support, network administration, and help desk), and one or few attributes stand out as “drivers” of client sati...

I-15: Offering Fertility Services to Whom? With Specific Regards to The Welfare of The Child

Understanding and measuring child welfare outcomes.

The new "Children's and Family Services Reviews" (CFSR) process focuses on the effectiveness of services to children and families by measuring client outcomes. This article reviews the research literature related to child welfare outcomes in order to provide a context for federal accountability efforts. It also summarizes the 2001 federal mandate to hold states accountable for child welfare out...

Measuring Family Planning Service Quality Through Client Satisfaction Exit Interviews

creased demand for services, then it should have a positive net effect on service providers’ income. Although some quality improvements are costly and therefore may not seem feasible in a period of declining donor resources, many others (such as more courteous attention) can be implemented at little or no cost. Conversely, failing to address quality may be more costly than most service improvem...

A survey of client satisfaction from The delivery of services in urban health centers of Yazd

Introduction- Satisfaction as a key indicator of health care quality is important for development, recognition and treatment of people in need. The aim of this study was to determine the rate of satisfaction of referral people to health center of Yazd city. Materials and methods: This was a descriptive analytic (cross- sectional) study. The participants were 360 clients referred to 13 healt...